1. Purpose of the Service

• Fan Wall is a space where fans can express their support for artists by posting messages.
• Messages posted on Fan Wall are publicly visible to other users, including users worldwide.

2. Reasons for Restricting Use of the Service

• Content related to illegal activities or illegal products, including gambling and illegal drugs
• Content that may cause offense to others, including profanity, personal attacks, and obscene or violent content
• Content that is harmful or may have an adverse effect on minors
• Disclosure of another person’s personal data, including contact information and account information
• Content that promotes discrimination or hatred against a specific individual or group
• Repeated posting of identical or similar content in a manner that causes inconvenience to others
• Using the Service for advertising or promotional purposes or to encourage the use of other services
• Any other unlawful conduct similar to the above

Melon complies with the Korea Internet Self-governance Organization’s self-regulatory guidelines on hate speech and false or manipulated information.

3. Restrictions on Use of the Service

• The Company may delete messages that violate the restrictions set forth above and may temporarily or permanently restrict access to the Service for users who have repeatedly posted such messages.
• Users who wish to object to a restriction imposed by the Company may submit an inquiry through the Customer Service Center. The Company will review the user’s explanation and take appropriate action if it determines that the grounds for deleting the message or restricting use of the Service warrant reducing or withdrawing such measures.

4. Use of Fan Messages for Marketing Purposes

• The Company may use fan messages for marketing purposes after anonymizing them so that individual users cannot be identified. When using fan messages for marketing purposes, the Company may edit portions of the original messages or otherwise modify them as necessary.
• The Company will not use a fan message for marketing purposes if the user expressly objects to such use. Users may express their objection through the Customer Service Center.

5. Service Period and Termination

• The Service will remain available for thirty (30) days following the end of MMA2026.
• All fan messages will be deleted upon termination of the Service.